Frquently Asked Questions

Coupon Codes


Where do I enter a promotion's coupon code?


Pricing and Billing


What is the 115% Low Price Guarantee?


Do you collect sales tax?


I have a question about my charges.


I need a copy of my receipt/invoice.


When will my credit appear on my account?


When will my credit card be charged?


Order Status


Has my order shipped?


How do I change quantities or cancel an item in my order?


My order never arrived.


An item is missing from my shipment.


My Account


How do I create an account?


How do I edit my account information?


How much is my shipping?


I forgot my password.


How do I return my product?


What is your return policy?


When will my order ship?


Buyer's Guide


How do I buy/redeem a gift card?


How do I use a coupon?


How do I look up someone's wish list?


International Shipping


Do you ship to my country?


What are my payment choices?


When will my order be shipped and what are my shipping charges?


Additional Support


Contact Us


Do you have a wholesale program?


Do you offer a military discount?


Equipment Warning


Guarantees


Privacy Policy


Security Policy