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Processing Time
Unless specifically noted
on the product page (such as "ships directly from manufacturer"), your order
should be shipped the same business day as long as
it is received before 3:00 PM EST, Monday through Friday (excludes international and military shipments). If for any unforeseen reason an item becomes
temporarily unavailable for immediate shipping, you will be notified
via phone and/or e-mail.
U.S. Shipping
For U.S. UPS Ground Transit times, please view our Outbound Map. All other domestic delivery types should arrive before the end of the corresponding business day offered by the shipping method. For example, a 2nd Day Air order placed on Monday before 3:00 PM EST will arrive on Wednesday. If ordered after 3:00 PM EST it will arrive on Thursday. Please note that we do not offer UPS Saturday delivery, therefore, if you order before 3:00PM EST on Friday with Next Day Air shipping, your order will arrive on Monday.
International Shipping
Orders outside of the United States can select either USPS Priority Mail International or USPS Express Mail International.
International orders ship within 2 business days. Estimated delivery
time for Priority Mail International is 10-15 business days. Estimated delivery time for Express Mail International is 6-10 business days. Customers are responsible for paying any customs fees and duties charged by their respective countries.
UPS Expedited to Canada (Alternative to USPS)
Orders to Canada can also be shipped door-to-door with tracking and pre-include discounted, pre-paid brokerage and GST charges for your convenience (except in YT & NT Provinces).
This is through a special agreement we have with UPS and you will not
have to pay any fees upon delivery as they are already pre-paid at
checkout. Estimated delivery time is 2-5 business days. Delivery time frame depends on customs processing.
Military and Alaska/Hawaii
Orders to military addresses and AK, HI, PR & GU are shipped via USPS Priority Mail. Orders ship within 2 business days. Estimated delivery time for AK, HI, PR & GU is 3-5 business days. Please note that there is no estimated delivery time for military mail due to military mail procedures.
Billing Address and P.O. Boxes
If you are paying by credit card, your billing address must
match your credit card billing address (i.e. the address your
statements are sent to). Incomplete or inaccurate shipping and/or
billing information may result in delays to your order. Also, please note that UPS does not ship to P.O. Boxes.
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