Frquently Asked Questions

What you are seeing is called a watermark, which is used on some unique product photos so that they may not be re-used without permission. It is only to protect the photo and all the products you receive will be without any markings.

See this page for more information.

Our website calculates and collects sales tax for orders shipped to an Illinois address only.

Click the My Account link here or at the top right hand side of our site and sign in to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the My Account link here or at the top right hand side of our site and sign in to review your orders. You may print invocies from your order history.

Refunds can take up to a full billing cycle to appear on your account from the time they are issued, but in most cases, they post within 2-10 business days.

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Click the Track My Order link here or at the top right hand side of our site and either sign in to view your order history or fill in your Order Number and Billing Postal Code in the Check Order box and click the Check Status button. If you have further questions or concerns, please contact customer service for further assistance.

Please contact customer service as quickly as possible to make any changes to or cancel your order. We will do our best to update your order while it is in the processing stage. Please note that once an order has shipped, it is no longer able to be altered in any way.

Click the Track My Order link here or at the top right hand side of our site and either sign in to view your order history or fill in your Order Number and Billing Postal Code in the Check Order box and click the Check Status button. Be sure that all of the items in your order have shipped already.

If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your tracking indicates the package was delivered but you are not in possession of it, please contact customer service for further assistance.

Please check all packing materials to make sure the item was not overlooked. If you are unable to locate the missing item, click the Track My Order link here or at the top right hand side of our site and either sign in to view your order history or fill in your Order Number and Billing Postal Code in the Check Order box and click the Check Status button. Be sure that all of the items in your order have shipped already.

Once you have verified the item you did not receive has been marked shipped and delivered, please contact customer service for further assistance.

Click the My Account link here or at the top right hand side of our site and click the Create Account button. Fill in all of the required information on the form and click the Create Account button.

Click the My Account link here or at the top right hand side of our site and sign in. On the account welcome screen, select Personal Data, Addresses or Payment settings to add or modify your account information.

Shipping is automatically calculated prior to submitting your payment information, and is based on several factors including the items ordered and the shipping method selected.

Please see the shipping policy for additional information.

Please note that a valid zip code is required before some shipping options are calculated or can be selected.

Click the My Account link here or at the top right hand side of our site and sign in. Click the 'Forgot Your Password?' link next to the Login button and provide the email address associated with your account. Instructions for resetting your password will be emailed to that address.

Please see the returns policy here for complete details about making a return.

Please see the returns policy here for complete details on returns.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the My Account link here or at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation via email when your order has shipped and tracking information within 24-48 hours of shipment.

Click here to view the gift card item. Select the amount and quantity you wish to purchase and click Add to Cart. Continue checkout normally.

During Checkout Step 2: Billing, you will enter the gift card number in the box next to 'Redeem Gift Certificate,' and press the Apply button. You can also check your available gift card balance during this step.

You can add a coupon code to your order in your Shopping Cart and during Checkout Step 2: Billing. Type the coupon code in the box next to 'Enter Coupon Code' and click the Apply button.

Click here to open the Wish List Search and fill in the first name and last name or email address in the appropriate fields and click search.

We are always trying our best to reach as many customers as possible and the list of countries we ship to is constantly growing. To see if we currently ship to your country, add an item to your cart, view the cart and click the Checkout Now button on the right under Guest Checkout. On the address entry page, you can view the list of countries we currently ship to. If your country is not in the drop down menu of available countries, unfortunately, we cannot ship to your country at this time.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. Currently, we accept debit/credit cards and paypal.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Thank you for your interest. Unfortunately, we do not have a wholesale program.

Yes, we do offer a 10% discount to active U.S. military personnel. Please contact our customer service department for more information.

The items on these pages are manufactured with care and craftsmanship to provide a degree of protection to help reduce the risks of injury. These products are not warranted to prevent injury. The user, therefore, assumes full responsibility for all risk of injuries.

With time and use the materials used in these products will lose some of their effectiveness and require replacement.